Privacy Policy

1. Introduction

SynCulture LLC ("SynCulture," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit synculture.com, use our client portal, or engage our services.

By using our Services, you consent to the data practices described in this policy. If you do not agree, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Business Information: Company name, job title, industry, company size
• Client Data: Product details, pricing, sales data, distribution information, and other business data provided for our services
• Communications: Messages, feedback, and correspondence with our team
• Payment Information: Billing details processed through secure third-party payment processors

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent, click patterns, referring URLs
• Location Data: General geographic location based on IP address
• Cookies: See Section 7 for our cookie policy

2.3 Information from Third Parties

We may receive information from business partners, social media platforms, and public databases to supplement our records.

3. How We Use Your Information

• Provide, operate, and maintain our services and client portal
• Process transactions, invoices, and send related information
• Communicate about services, updates, support, and important notices
• Prepare and deliver retail strategies, presentations, and recommendations
• Analyze usage patterns to improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations and protect our rights
• Detect, prevent, and address fraud and security issues

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data on these legal bases:

• Contract Performance: Processing necessary to provide our services
• Legitimate Interests: Business operations, security, and service improvement
• Legal Compliance: Processing required by applicable laws
• Consent: Marketing communications and optional features

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in these circumstances:

• Service Providers: Third parties who perform services on our behalf (hosting, analytics, payment processing) under confidentiality agreements
• Business Partners: Retailers or other partners with your explicit consent
• Legal Requirements: When required by law, court order, or governmental authority
• Rights Protection: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with merger, acquisition, or asset sale

6. Data Security

We implement robust security measures to protect your information:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection and privacy
• Incident response procedures for potential breaches

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for site functionality and security
• Analytics Cookies: To understand how visitors use our site (Google Analytics)
• Preference Cookies: To remember your settings and preferences
• Marketing Cookies: To deliver relevant advertising (with consent)

You can control cookies through your browser settings. Disabling certain cookies may limit site functionality.

8. Your Rights and Choices

Depending on your location, you may have these rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Request transfer of your data to another service
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@synculture.com. We will respond within 30 days.

9. Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods:

• Active client data: Duration of relationship plus 7 years
• Marketing contacts: Until opt-out or 3 years of inactivity
• Analytics data: 26 months
• Financial records: 7 years (legal requirement)

10. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

To exercise CCPA rights, contact privacy@synculture.com or call (800) 555-1234.

11. International Data Transfers

We are based in the United States. If you access our Services from outside the US, your information may be transferred to and processed in the US. We implement appropriate safeguards for international transfers.

12. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

13. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy with a new "Last Updated" date. Continued use after changes constitutes acceptance.

15. Contact Us

For questions about this Privacy Policy or our data practices:

SynCulture LLC
Email: privacy@synculture.com
Phone: (800) 555-1234
Address: 123 Market Street, S